Terms of Service

Overview

Openings, Inc. (“Openings”) provides scheduling tools, booking pages, payment tools, and a dashboard for running appointments and availability. By accessing or using Openings, you agree to these Terms of Service. If you do not agree, please do not use the service.

Who can use Openings

You must be able to form a binding contract and comply with applicable laws. If you use Openings on behalf of a business, you represent that you have authority to accept these terms for that organization.

Accounts and access

You are responsible for your account credentials and all activity under your account. Keep your login details secure and notify us if you believe your account has been compromised.

Acceptable use

You agree not to:

• Use Openings for unlawful, harmful, or deceptive activity.
• Interfere with or disrupt the service, its security, or other users.
• Attempt to access data or systems you do not have permission to use.
• Upload content that infringes intellectual property or privacy rights.

Booking and customer data

Openings helps you collect booking details from your customers and manage schedules. You are responsible for how you use customer information and for complying with any local laws, notices, or consent requirements that apply to your business.

Payments, payouts, and fees

Openings lets businesses accept card payments from their customers, including booking deposits, prepayments, and in-person card payments for appointments and products. The paragraphs in this section apply when you, as a business, accept payments through Openings.

Payment collection agent. You appoint Openings as your limited agent solely to accept payments from your customers on your behalf and to pay them out as described in these terms. A customer’s payment to Openings is treated as received by you and satisfies the customer’s obligation to you for that amount, whether or not Openings has paid the funds out to you yet. You authorize Openings to describe itself to your customers as accepting payment on your behalf, including on your booking pages, receipts, and card statements, and you will not describe Openings’ role differently.

You are the seller. You, not Openings, provide the services and products your customers pay for. You set their prices and policies and are responsible for them, including deposits you keep under your cancellation or no-show policy, refunds, and customer complaints.

Stripe. Payment processing services for businesses and team members on Openings are provided by Stripe and are subject to the Stripe Connected Account Agreement (stripe.com/legal/connect-account), which includes the Stripe Terms of Service (together, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate on Openings, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Openings enabling payment processing services through Stripe, you agree to provide Openings accurate and complete information about you and your business, and you authorize Openings to share it and transaction information related to your use of the payment processing services provided by Stripe.

How payouts work. Openings records each payment in a ledger. On the payout schedule shown in your dashboard, and once Stripe makes the funds available, Openings transfers the balance due to you to your connected Stripe account. Your balance is the amount collected for you, less the shares you direct Openings to pay your team members under the payment settings you configure, card processing fees, the Openings fee shown in your dashboard, refunds, disputes and chargebacks, and any other adjustments you authorize. Booking deposits are held until the appointment is checked out, the deposit is kept under your policy, or it is refunded. Balances below the minimum payout amount carry over to the next payout.

Refunds, disputes, and negative balances. You are responsible for refunds, disputes, chargebacks, and related fees on payments collected for you, including after a payout. If an amount is reversed after it was paid out, you authorize Openings to deduct it from future payouts, reverse transfers to your connected Stripe account, or invoice you, and you agree to pay any remaining negative balance within 15 days of our request.

Holds. Openings may delay or withhold a payout when reasonably necessary to address suspected fraud, a pending dispute, a negative balance, a legal requirement, or an instruction from Stripe. Where the law allows, we will tell you why.

Team member shares. When you turn on a team member’s service split, tip forwarding, or cash deduction, you direct Openings to pay that team member, or to deduct from their payouts, the amounts those settings produce. You are responsible for choosing settings that comply with the laws that apply to you, including wage, tip, commission, deduction, and worker-classification laws. For example, California does not allow an employer to deduct card processing fees from an employee’s tips. Openings does not withhold or report payroll taxes and does not decide whether anyone is your employee.

Funds that can’t be paid out. If Openings cannot pay out an amount owed to you or to a team member, for example because no Stripe account is connected, Openings holds it until it can be paid and handles amounts that remain unclaimed as unclaimed property laws require.

Fees and taxes. The Openings fee is shown in your dashboard. You are responsible for determining, collecting, reporting, and paying the taxes on your sales. Openings may ask for tax information and may file information returns, such as Form 1099-K, where the law requires.

Team member payouts

If you receive payouts through Openings as a team member, the business you work with decides your share of each payment and the deductions that apply to you. By connecting a Stripe account, you authorize Openings to pay you the amounts the business’s payment settings produce and to apply the deductions those settings describe, such as the business’s share of cash you kept or your share of a later refund.

Your arrangement with the business, including your pay, whether you are an employee or a contractor, and any disagreement about your share, is between you and the business. Openings is not your employer. If you think a payout is wrong, contact the business first. You can also contact Openings at the address below.

The Stripe Services Agreement, and the paragraphs above on refunds, holds, funds that can’t be paid out, and taxes, also apply to your payouts.

Customers who pay through Openings

If you pay a business through an Openings booking page, card reader, or Tap to Pay, Openings accepts the payment on the business’s behalf, and your payment counts as paid to the business. Your card statement may show “OPENINGS” followed by the business name. The business provides the service or product and sets its prices and its deposit, cancellation, and refund policies. Contact the business about refunds or questions about your purchase.

SMS messaging terms

If you opt in to receive appointment-related text messages from Openings, you agree that we may send you confirmations, reminders, and schedule updates by SMS. Message frequency varies based on your booking activity. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP. Consent to receive SMS is not a condition of purchase.

For details on how we handle personal information, see our Privacy Policy at openings.link/privacy.

Your content

You retain ownership of content you add to Openings (such as service descriptions, images, and business information). You grant Openings a license to host, store, and display this content solely to operate and improve the service.

Service availability

We aim to keep Openings available and reliable, but we do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue parts of the service as needed.

Third-party services

Openings may rely on third-party infrastructure and service providers. Your use of those services may be subject to their separate terms and policies.

Disclaimers and limitation of liability

Openings is provided “as is” and “as available.” To the fullest extent the law allows, Openings disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, Openings is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Openings’ total liability for any claim relating to the service is limited to the greater of the fees you paid Openings in the 12 months before the claim arose and $100. This limit does not reduce Openings’ obligation to pay out funds it collected for you and still holds.

Indemnity

If you use Openings as a business, you will defend and indemnify Openings against third-party claims, and the related losses and costs, that arise from your services and products, your dealings with your customers and team members, your payment settings, or your violation of these terms or the law.

Termination

You may stop using Openings at any time. We may suspend or terminate access if we reasonably believe these terms are violated or if required to protect users, the service, or the public.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts in Los Angeles County, California, and you and Openings consent to their jurisdiction.

Changes to these terms

We may update these terms from time to time. When we do, we will revise the “Last updated” date. For material changes to the payment and fee terms, we will give businesses at least 30 days’ notice by email or in the dashboard. Your continued use of Openings means you accept the updated terms.

Translations

These terms are available in several languages. If a translation differs from the English version, the English version controls.

Contact

If you have questions about these terms, contact Openings, Inc. at info@openings.link.